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This includes orders associated with the same name, email address, billing address, credit card number or other information.Event Ticket Protector Insurance will only refund prepaid, non-refundable payments if you have to cancel for a covered reason.Note: To add tickets to an existing order you must contact Customer Service.You may contact us via email by clicking HERE, or you may contact us via phone by calling Customer Service at 855-985-4357 (HELP).Fan Support Hours Mon - Fri: 9 AM - 9 PM Sat: 9 AM - 8 PM Sun: 9 AM - 6 PM All hours are local time zone, except for AST and NST which follow Eastern Time Zone Hours of Operation. To get the password you have to belong to the fan club or have the right card.
If you bought tickets at a retail outlet, please return them at the same outlet for your refund.
Get answers to most questions fast with our FAQs - just choose a topic or enter your question in the search box.
If you still have questions about an existing order, email us 24/7 or call us at 1-855-985-HELP (4357). Most other presales have sponsors like fan clubs and credit cards and we can't provide passwords for those - sorry!
If it's a children's show, such as The Wiggles or Sesame Street Live, then yes. If the tickets you bought online or by phone are lost, stolen, damaged, or destroyed, please Contact Us. Make sure you have your order confirmation number or the credit card you used to buy the tickets handy.
For damaged or destroyed Print at Home tickets, just print again from the link in your confirmation email or your My Account.
Please keep in mind that the number of tickets up for grabs is limited because only a portion of seats are part of any presale.